Bill Pay | My Account
Billing & payment
- Residential
- Business
Residential
Pay my bill
Mobile app Online One-time payment Phone Mail In person
Manage my bill
Auto pay Payment arrangements Add joint account holder Budget payment plan My Notifications Paperless billing Understanding my bill Mobile app
Make a payment arrangement
Make a payment arrangement
Mobile app My Account Phone
Schedule reconnection of service
Schedule reconnection of service
Mobile app My Account Phone
Report an outage
Report an outage
Mobile app My Account Phone
Check account balance
Check account balance
Mobile app My Account Phone
Learn details about your full bill
Learn details about your full bill
Mobile app My Account Phone
Sign up for paperless billing
Sign up for paperless billing
Mobile app or My Account
Sign up to receive notifications
Sign up to receive notifications
Mobile app or My Account
Other services
Rate options
Rate options
Net metering Time of day
Energy efficiency
Energy efficiency
Demand Conservation
Renewables
Renewable Choice Calculator Green Energy program Solar Share Solar for your home Virginia multi-family shared solar program
Assistance programs
Assistance programs
HUG (Home Utility Gift) Certificates WeCare
Residential guides & handbooks
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
See list
Business
Bill Pay | My Account
Contact us
Residential
Residential
Online Phone Mail In person
Business
Business
Online Phone Mail In person
More menu options
Our mobile app
Our mobile app
Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, manage your accountand more.
App Store Google Play Learn more
Programs & tools
Energy efficiency programs, energy efficiency tips, renewable options and more.
The Environment We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more
The Environment
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
Learn more
Our company
Empowering Sustainability in Kentucky
We’re integrating sustainability into every part of our operations and through customer partnerships.
Learn more
Advanced Metering Infrastructure
Empowering customers' experience with more tools and features.
Learn more
Safety We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more
Safety
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Safety
Economic development With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more
Economic development
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
Learn more
About LG&E and KU
Our company Vision/Mission Management team Diversity Regulatory New generation
News News, bill inserts, Power Sources newsletter and press releases....more
News
Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases
LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.
Community investment Community involvement Community relations
Careers
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
Learn more
Investments
Investments
empowering Kentucky’s future through smart investments.
Learn more
Bill Pay | My Account
Start, stop or move service
- Residential
- Business
Residential
Start service
Start service
You will need to provide:
- Primary and joint account holder's (if any) full Social Security number(s).
- Location and contact information.
- Access to meter location.
Start service request
Stop service
Stop service
You will need to provide:
- Account number and the last four digits of the account holder's Social Security number.
- Location and contact information.
- Access to meter location.
Stop service request
Move service
Move service
You will need to provide:
- Primary and joint account holder's (if any) full Social Security number(s).
- Location and contact information.
- Access to meter location.
- Yourprevious account number.
Move service request
Moving checklist Now is a great time to get organized so your new place is safe, efficient and comfortable....more
Moving checklist
Now is a great time to get organized so your new place is safe, efficient and comfortable.
Download (0.54mb) Learn more
Joint accounts
Joint accounts
Important information about residential joint accounts.
Learn more
Residential guides & handbooks
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
See list
Business
Bill Payment | My Account
Outages
Report outages using our mobile app
Report outages using our mobile app
Our app allows you to pay your bill, report an outage, view ouroutage map,view payment history, manage your accountand more.
App Store Google Play Learn more
Outages FAQ
Outages FAQ
Frequently asked questions and additional information.
Learn more
Public safety during an outage
Public safety during an outage
Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all
Suspected gas leak
Suspected gas leak
If you suspect a natural gas leak, ALWAYS leave the area immediately.
Then call 911 and LG&E.
To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.
NEVER report a gas leak by email.
LG&E and KU site search
Save money and energy plus earn incentives for your energy-saving efforts. Whether you are a homeowner, renter or business in the LG&E or KU service territory, we have a program for you.
Energy efficiency programs promo
How it works
- Find the programs that fit your energy efficiency needs.
- Sign up for the programs (My Account, guest user or by phone)
- Start saving and earning!
Sign up for programs through My Account
Not registered for My Account? Sign up here
Online Marketplace
Online Marketplace
Residential and small business customers can shop for discounted Wi-Fi thermostats and other items that will help lower your energy bills and use less energy.
Shop our Online Marketplace
Learn more about the program and how to shop
Bring Your Own Thermostat
Bring Your Own Thermostat
Get paid to let us adjust the temperature on your Wi-Fi connected thermostat by a few degrees during times of high-energy demand. Residential and small businesses are eligible for this program. Signups take place through your smart thermostat manufacturer’s web or app-based platform.
Optimized EV Charging
Optimized EV Charging
Get paid to let us shift some of your EV charging times to periods when energy demand is lower. This program is for residential customers.
WeCare for Apartment Building Owners
WeCare for Apartment Building Owners
Lower energy bills with efficiency upgrades for qualifying apartment building owners with tenants at or below 200% federal poverty level. Property owners can also receive incentives of up to 50% of the incremental cost for whole-building projects.
Doors and windows are not included.
Sign up for WeCare
Learn more about the program and how to enroll
WeCare for Homeowners and Renters
WeCare for Homeowners and Renters
Income-qualified homeowners and renters at or below 200% federal poverty level are eligible for energy-efficient upgrades to help lower their energy bills.
Doors and windows are not included.
Sign up for WeCare
Learn more about the program and how to enroll
Demand Conservation
Demand Conservation
This program* pays our residential and small business customers who allow us to cycle off enrolled air conditioners, water heaters, and pool pumps during high-energy demand periods.
* This program is not accepting new enrollments at this time.
Explore Demand Conservation
Business Rebates
Business Rebates
Business customers* are eligible to receive cash incentives for the installation of energy efficient equipment.
* Must be a participant in our DSM mechanism before being eligible.
Sign up for Business Rebates
Learn more about the program and how to enroll
Business Demand Response
Business Demand Response
The Business Demand Response program* provides a customized energy-reduction plan at no additional cost for our business customers, to help reduce their facility’s energy load and earn monetary incentives in return.
* Must be a participant in our DSM mechanism before being eligible.
Sign up and learn more
Small Business Audit and Direct Install
Small Business Audit and Direct Install
This program provides small business customers energy audits at no additional cost plus basic energy efficient equipment to help reduce energy usage and lower energy bills.
* Must be a participant in our DSM mechanism before being eligible.
Sign up and learn more
More programs coming in 2025 and 2026!
We are excited to roll out even more energy-savings programs over the next two years! Check back in late 2024 to view more details about our new offerings.
2025 Programs
2025 Programs
- Peak Time Rebates
- Residential Online Audit and Rebates
2026 Programs
2026 Programs
- Appliance Recycling
- Midstream Lighting
