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INFINITE LOOP: "Use this code to connect your headset"
norman.beil.9
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08-31-202204:04 PM
I've been using my Quest 2 for years without a problem. Today, when I put on my headset, I got the message to enter an 8 character code at meta.com/device, which I did on my desktop. I got the happy message: "You may close this window and return to your headset." Yet, awaiting me in the headset was the same message to use a now different 8 character code. After doing this for 4 or 5 rounds, I went to my Oculus Meta iPhone app. The app told me to put on my headset to get a 5 digit code. But when I put on the headset, I got the same old message with a new 8 character code.
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fallin-1
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08-31-202204:50 PM - edited 08-31-202205:21 PM
I have exactly the same problem. And to make matters worse, I'm now banned for an hour because I requested too many codes.
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norman.beil.9
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08-31-202205:16 PM - edited 08-31-202208:38 PM
See below...
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norman.beil.9
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08-31-202205:21 PM - edited 08-31-202208:37 PM
With the help ofsupport@oculusvr.comthe problem was SOLVED. It took some handholding with chat support. First, we did some resetting of passwords, editing user name, email, along with entering the 8 character code -- all in INCOGNITO mode. INCOGNITO was the key, I believe. Then I did a factory reset.
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MetaQuestSupport
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In response to norman.beil.9
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08-31-202208:44 PM
Hello there! Thank you for providing that information; please let us know if the factory reset was successful,if not, please let us know so that we can continue investigating further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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norman.beil.9
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08-31-202208:49 PM
Yes, the factory reset worked!
(I'm not sure what the problem was, but I know that my phone app had switched from my oculus account to my facebook account. We straightened that out first.)
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MetaQuestSupport
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09-01-202208:36 AM
We're glad you were able to resolve that; now you can play that favorite game you've been looking forward to.
If you have any other issues, questions, or concerns, please let us know and we will take care of them. Game on, as always!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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RMBenson
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09-04-202205:38 AM
Same problem…reluctant to do factory reset as don’t want to lose all purchased apps! Please someone in support help!
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RMBenson
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09-04-202205:47 AM
Have logged ticket, but think ridiculous I have to wait up to 2 business days to resolve a problem caused by forced Meta acc migration!!!
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SoCalNorman
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09-04-202209:20 AM - edited 09-04-202209:25 AM
After I did the factory reset, all my purchased apps were still in my account, on my phone and in the library of apps in my headset/Home Screen. The difference is that you need to re-install each app when you want to use it.
if the apps don’t show up, don’t panic. It just means Meta has created an additional (unwanted) account for you and you need to log out then log back in with the account you used to purchase the apps.
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