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Issue where Oculus 1 keeps asking for 8 digit code to connect account.
qfesvr
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06-12-202306:25 PM
Can someone assist me with understanding why my headset asks for an 8 digit code when it is already set up and paired with the Oculus app? It seems to be a constant issue. Am I being logged out for not using the device in a while or something?
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- Labels:
- Meta Quest
- App (Mobile)
- Unable to pair
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10 REPLIES 10
MetaQuestSupport
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06-13-202303:37 PM
Hi there, @qfesvr. Thanks for reaching out and bringing your pairing troubles to our attention. We know how hiccups such as this can be a bit frustrating, and we would like to help you with your question. Kindly note that the 8-digit code is going to be a mix of numbers and letters that will direct you to meta.com/device to re-associate the headset with your account. This is independent of the headset being paired to the phone.
Has anything changed recently?
Is this after any sort of device update?
Can you send us a copy of the error message?
If you have any questions, please don't hesitate to let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MetaQuestSupport
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06-14-202303:44 PM
Hello, @qfesvr! Just checking in to see if you are still needing assistance with the 8 digit code. If so, please do reach back out to us at your earliest convenience. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MISTERSITUPS
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In response to MetaQuestSupport
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09-28-202312:25 PM
It is asking for the 8 digit code as well on mine but my account never prompts me for a code. I don’t have a code anywhere. My account says my device is already linked.
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MetaQuestSupport
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09-28-202306:46 PM
Hey there @MISTERSITUPS, We see you are having issues with your device and an 8 digit code? These kinds of issues blocking you from VR are something we would love to assist with. the 8 code would likely be within the headset where it would prompt you to visit a website. Try logging out of the mobile app, and turning it back on to prompt a reconnect to the headset. If all else fails, you can always go with a Factory Reset which commonly resolves these issues. Or reach out to us over PMs from our profile page. just send us a message and we would love to look into this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Alphinx
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03-05-202404:12 PM
Same with mine. Except it keeps saying that my email “doesn’t match an account”. I checked a hundred times, and it’s the right email. So I don’t really know what to do, cause I really can’t do anything with my oculus as of right now.
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MetaQuestSupport
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In response to Alphinx
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03-09-202401:05 PM
Hello there! We see that your email does not match an account, and due to this, you are unable to use your headset as usual. Is that correct? If so, we would love to look into this for you so you don't continue to miss out on the wonderful world of VR. Can you please shoot us a PM so we can continue with this matter further? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We can't wait to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Veloxty
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03-10-202404:16 PM
when i put the 8 digit code in i get to a screen that askes for my work email adress but when i put in my email it doesnt work and i didnt set up a work email adress for my meta account so im stuck with a 8 digit code on my Vr unable to do anything
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MetaQuestSupport
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In response to Veloxty
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03-20-202411:08 AM
Hey there, @Veloxty! Thank you for letting us know you are also experiencing this 8 digit code issue! We know how important it is to get back into your account so you can enjoy all the realms of VR, so we wanted to hop in to lend a helping hand. So that we can provide you with the best assistance, we do have a few questions for you for clarification:
- When was the last time you were able to successfully log in to your account?
- Which generation of headset are you using (i.e. Quest, Quest 2, Quest Pro, Quest 3)?
- Is your headset updated to the latest software version?
- What troubleshooting steps, if any, have you already attempted?
We are looking forward to hearing back from you and seeing you in VR!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MetaQuestSupport
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In response to Alphinx
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03-21-202411:11 AM
Hey, hey! We were just checking in on you to see how everything was going regarding that 8 digit pairing issue. We want to ensure you get the assistance you need, and to let you know that we are still here if you need us! If you do still need assistance, please let us know by responding to our previous post and we will be more than happy to pick up where we left off.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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